Our people

Hue private car is a service of VM TRAVEL which was founded in 2009 by Mr. Vinh Phan and Martin, who have been working in travel industry for over 5 years. Mr. Vinh Phan saw the need for private car tour that would specialize in high-quality travel service with private guide and English speaking driver. He especially wanted to create personalized tours with an emphasis the rapidity, convenience, flexibility and pleasant for customer.

Our staffs who are well trained, professional, friendly and with high sense of responsibility. All company operations are run by experienced, creative and passionate managers. Our team are well trained to become the ultimate travel advisers with great passion and deep knowledge of tourism. Tour designers are creative and hard workers. Tour guides speak many different languages and English speaking drivers have extensive experience.

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Our commitment

We provide private car services for individual tours. Further, our company serves a wide range of travelers. We can set up the perfect tours catering to couples (including honeymooners), families, foodies, many other special interest travelers.

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Our Product

After many years, we run in business tourism, communicate with many travelers. Seeing the demand of transfer and private tour, we consider that we need to develop private car be high-quality service and more professional that is the reason why Hue private car was developed.

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Our Mission

To provide high-quality private car services to the most travelers with convenience, privately guided, which promise authentic, unique and exclusive, explore with the different style but cheaper and deeper with Hue private rental.

 

Our Vision

As a high quality service tour agency in the tourism industry of Vietnam, we not only want to capitalize on our position, but also to develop and grow. We are striving to be able to provide top private car services in Vietnam and elsewhere. Our vision is to become the leading tour agency in the private car tour in Vietnam.

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Our team

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Why Choose Us

1.Why should you book?
-We are a tourist company that is committed in providing quality service and reasonable price. Your satisfaction is our top priority.
2.What kind of car we offer?

Our company use new and high quality car such as Toyota, Honda, Ford, it is from 4 seats to 16 seats.

3.How do I book a car?
Choose a program or your trip and fill up the booking form or send us an email.

4.Where is the pick-up location?

– At the airport:
Please make sure to indicate the flight number, during the booking process. Our driver will wait for you at the arrival gate with your name plate.
– At the Train Station:
The driver will wait for you at main gate of Train Station with your name plate.
– From the hotel:
Depending on your request, the driver will wait outside the hotel or inform the reception of his arrival.
– In any case, you don’t see our driver at the pick up time and location, please call our Hotline (84)0917126661.

5. Which languages do our drivers speak?

In principle, all our drivers speak English. Should you express a particular wish concerning the booking, we are happy to try and accommodate it.

6. How do I know when the booking is confirmed?

– We will try to answer your inquiry as soon as possible. And we will inform and confirm your booking by email.
– In case of emergency, you can contact us via hotline: (84)0917126661.

7. How many people in the car?

– Depending on how many people in your group, we will use the car suitable for you. (4 seats, 7 seats, 16 seats)

8.Can I stop in some places I prefer?

– Yes, of course. But please note that we will only stop at some places that is same direction with the itinerary. If there are some places that you want to stop-over in different direction, you will have to pay extra depending on the distance of each place.

9. I don’t want to follow your program, can I get car with driver and make my own trip?

– Yes, you can. Please let us know your itinerary and the number of people in your group. We will arrange and confirm booking by email.

10. Is Tip included for the driver?

– No it isn’t. The price we offer is excluding the tip for driver and porters. When we deliver the service and you are happy with it, you can give tip to the driver.

11. How long in advance should I book?

– If you book service in directly, currently the lead-time is one hour, but we are constantly seeking to reduce it. During peak times and after office hours, we would advise you to book at least 2 hours in advance to guarantee the transfer.
-If you want to book on internet, please make the booking 24 hours beforehand.

12. When does the service end?

-Our service will end when we meet the needs and wants of your booking as per booking details that we have previously confirmed via email.

13. How do I pay?

-If you book the service in our office directly, we accept payment by credit card and/or cash.

-If you book the service on our website, we accept payment by Bank Transfer: Please make the payment by Telegraphic Transfer Remittance to our accounts with details below :
NAME ACCOUNT: PHAN THANH LIEM
Beneficiary : Individual
Address : …
A/C # : 0161371663455
Beneficiary Bank : BANK FOR FOREIGN TRADE OF VIETNAM – HUE CITY BRANCH(VIETCOMBANK)
Swift Code : …
Address Of Bank : …


14. Can I have a tour guide?

-Yes, you can. Please let us know during the booking process and inform us what language you prefer. We will arrange a tour guide to assist you during your trip.

15.Can I change my booking?

– Yes, you can. Please inform us know 24 hours beforehand if you book service on internet.

16. I have left something in the vehicle. How do I get it back?

– Our drivers are required to check the car after they drop off their passengers. Therefore, when you forget something in the car, it is not lost. However, we assume no responsibility for lost or damaged goods. Please contact us immediately after you realize that you miss something with an e-mail containing your order number and your phone number. Of course, you can also call us: (84)0917126661.

17. How about Cancellation policy?

– Before you receive a confirmation with the driver details, you can cancel the booking at any time free of charge. After the confirmation, you can cancel free of charge up to 24 hour before the scheduled pick-up time. If you cancel your reservation less than 24 hour before the scheduled pick-up time, a part or the entire price will be charged. You can cancel by calling our hotline: (84)0917126661. Please note that cancellations on short notice should not be made by e-mail.

18. How about is your driver?

– Most drivers of our company are trained and licensed driver. A driver’s license issued by the Ministry of Transport. And can be used all over Vietnam.
– We are Travel Agent, so we focus on reputation and quality of service. We are confident that our drivers will ensure absolute safety for passengers.

19. Am I allowed to smoke in the vehicle?

– No, we don’t permit smoking in our vehicles. We do not want to risk the health of everyone in the car. Please understand.

Affiliations

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tasteofhue

vietnamprivatecars

 

About Us was last modified: February 27th, 2018 by Hueprivatecars Team