Our people

Hue private car is a service of VM TRAVEL which was found in 2009 by Mr. Vinh Phan and Martin, who have been working in travel industry for over 5 years. Mr. Vinh Phan saw a need for a private car tour that would specialize in high-quality travel service with private guide and English speaking driver. He especially wanted to create personalized tours with an emphasis the rapidity, convenience, flexibility and pleasant for customer.

Our staffs who are well trained, professional, friendly and high sense of responsibility. All company operations are run by experienced, creative and passionate managers. Beside travel, advisors are well trained to become the ultimate travel advisors and part of the team with great passion and deep knowledge of tourism. Tour designers are creative and hard workers. Tour guides speak many different languages and English speaking drivers have experience.

vm-travel

What do we do?

We provide private car services for individual tours. Further, our company serves a wide range of travelers. We can set up the perfect tours catering to couples (including honeymooners), families, foodies, many other special interest travelers.

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Our Product

After many years, we run in business tourism, communicate with many travelers. Catching the demand of transfer and private tour, we consider that we need to develop private car be high-quality service and more professional that is the reason why Hue private car was found.

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Mission Statement

To provide high-quality private car services to the most travelers with convenience, privately guided, which promise authentic, unique and exclusive, explore with the different style but cheaper and deeper with Hue private rental.

 

Our Vision

As the good high service tour agency in the tourism industry in Vietnam, we not only want to capitalize on our position, but also to develop and grow from it. We are striving to be able to provide top private car services in Vietnam and elsewhere. Our vision is to become the leading tour agency in the Private car tour in Vietnam.

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Our team

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Why Choose Us

1.Why do I enjoy with you?
-We are tourist company and our motto is “Customer satisfaction is the goal of taking care of us,” So the quality of service and reasonable price is our top priority. We are committed to providing our customers that quality best service with reasonable price
2.What kind of car we offer?

Our company use new and high quality car as Toyota, Honda, Ford, it is from 4seats to 16 seats.

3.How do I book car program?
Chosing our program or your trip and to make a booking in booking form or send email for us.

4.Where will the pick-up take place?

– At the airport:
Please make sure to indicate the flight number, when proceeding through the booking. The driver will wait for you at the arrival gate with your name plate.
– At the Train Station:
The driver will wait for you at main gate of Train Station with your name plate..
– From the hotel:
According to your request, the driver will wait outside the hotel or inform the reception of his arrival.
– On case, you don’t see our driver pick up you at sites, please call our Hotline (84)0917126661.

5. Which languages do our drivers speak?

In principle, all our drivers speak English. Should you express a particular wish concerning the booking, we are happy to try and accommodate it.

6. How do I know when book service?

– We will try to answer your email booking soonest. If we received your email booking. And we will inform and confirm your booking by email.
– On case emergency, you can contact us via hotline: (84)0917126661.

7. How many people on the car?

– Depend on how many people in your booking. We will use car suitable with your group (4 seats, 7 seats, 16 seats)

8.Can I stop some place I prefer?

– Yes, of course. But please notes we will stop-over for you at some places that is same direction on itinerary. If some places that you want to stop-over is different direction with itinerary, we will have surcharge depending on the distance of each places.

9. I don’t follow your program, can I get car with driver as my trip?

– Yes, you can. Please let us know your itinerary and the number of people in your group. We will arrange and confirm by email booking.

10. Is Tip included for driver?

– No it isn’t. The price we offer is excluding the tip for driver and porters. When finish the service, you feel happy and have a lot of joyful, how much you want to tip for them. It’s up to you.

11. How long in advance should I book?

– If you book service in directly, Currently the lead-time is one hour, but we are constantly seeking to reduce it. During peak times and after office hours, we would advise you to book at least 2 hours in advance to guarantee the transfer.
-If you want to book on internet, please make booking before 24 hours.

12. When my booking is finish?

-Services completed your booking when our service is complete. This means that our services will end when we meet the needs of your booking as booking the content that we have to do with you and have been on the confirm email.

13. How do I pay for you?

-If you book service in directly, we accept payment by credit card and cash.

-If you book service on internet, we accept payment by Bank Transfer: Please make the payment by Telegraphic Transfer Remittance to our accounts with details below :
NAME ACCOUNT:
Beneficiary : PHAN THANH VINH
Address : …
A/C # : …
Beneficiary Bank : BANK FOR FOREIGN TRADE OF VIETNAM – HUE CITY BRANCH(VIETCOMBANK)
Swift Code : …
Address Of Bank : …


14. Can I have tourist guide follow us?

-Yes, you can. Please let us know on your email booking and inform us know what kind of language you want to offer. We will arrange tour guide assist during your trip.

15.Can I change my booking before I do?

– Yes you can. Please inform us know before 24 hours if you book service on internet.

16. I have left something in the vehicle. How do I get it back?

– Our drivers are required to check the car after they drove their passengers. Therefore, when you forget something in the car, it is not lost. However, we assume no responsibility for lost or damaged goods. Please contact us immediately after you realize that you miss something with an e-mail containing your order number and your phone number. Of course, you can also call us: (84)0917126661.

17. How about Cancellation policy?

– Until you receive a confirmation with the driver details, you can cancel the booking at any time free of charge. After the confirmation, you can cancel free of charge up to 24 hour before the scheduled pick-up time. If you cancel your reservation less than 24 hour before the scheduled pick-up time, a part or the entire price will be charged. You can cancel by calling our hotline: (84)0917126661. Please notice that cancellations on short notice should not be made by e-mail

18. How about is your driver?

– Most drivers of our company are trained and licensed driver. A driver’s license issued by the Ministry of Transport. And can be used all over Vietnam.
– We are Travel Agent, so we focused on reputation and quality of service. So our drivers to ensure absolute safety for passengers.

19. Am I allowed to smoke in the vehicle?

– No, we don’t permit to smoke in our vehicles. That thing is influence the health for everyone on car. Please understanding this.

Affiliations

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tasteofhue

vietnamprivatecars

 

About Us was last modified: December 21st, 2016 by Hueprivatecars Team